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    Policies & Information


    At Mickey Shorr we work extremely hard to satisfy every customer. If your recently purchased item is not functioning as designed due to product failure, simply call your salesperson at the number listed on your sales receipt. If you don’t remember your salespersons name or can’t find your receipt – no problem – just contact or stop by the store location where you scheduled your pick-up and someone will help you. Mickey Shorr will, at our discretion, repair it, replace it or depending on your method of payment, with valid receipt, will offer store credit or full refund. All sales are final on overstock, closeout and clearance items.

    Our privacy policy

    We at Mickey Shorr understand the concern regarding privacy on the web. We are committed to protecting the privacy of our customers. The information we collect is the same information we collect in-store when purchases are made. We do not sell or provide this information to third parties not affiliated with Mickey Shorr. We use this information to process your order and to provide a more personalized shopping experience. We may occasionally present special offers or provide information of interest based on your purchases made, again the same way we currently do with in-store purchases. If upon receiving these types of information you do not find them useful, you can always "unsubscribe", or discontinue them at any time.

    Non-Discrimination Policy

    Mickey Shorr does not and shall not discriminate on the basis of: race, color, religion, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or any other protected basis, in any of its activities or operations. These activities include, but are not limited to: hiring and firing of staff, selection of vendors, and provision of services to our valued customers. We are committed to providing an inclusive and welcoming environment for all members of our staff, vendors and customers.

    How do I change my password?

    Login in with your old password and go to the "my account" section of the site. There is a link to change your password.

    How do I retrieve a forgotten username or password?

    Lost password emails can only be sent to the email address currently listed (validated or invalidated) on your account or an email address previously validated for your account. If you know your username and password but no longer have access to a currently listed (validated or invalidated) or previously validated email address, you should change and validate your email address immediately.

    Questions or concerns?

    If you have any questions or concerns, please feel free to contact your local Mickey Shorr location and request to speak with the store manager.